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Welcome
If you have a query about a charge to your credit card by OnlineVisaServices.com then you are in
the right place. We are a back office processing operation for a number of organisations involved in the
processing of travel visas, primarily to Australia and the United States.
We are very concerned about credit card fraud. If you feel that your credit card has been used
incorrectly by one of the organisations we process payments for, then we will ensure you receive a
refund promptly and ensure the matter is taken further with the appropriate authorities.
To query a payment, please complete the attached form. We guarantee to contact you within 24 hours.
You can also email us directly at: info@onlinevisaservices.com
We prefer to investigate applications before having a phone conversation, but if you would like to talk to
us directly, then please email us your phone number and we will call you back.
You can also contact your bank directly about the charge, but we would appreciate the opportunity to
clarify any misunderstandings and rectify any incorrect charges.
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